This is applicable only to Oracle Analytics Cloud - Classic
One of our Customer OAC instances went down and we raised an SR to work with Oracle, Yes you guessed right they did ask for the logs 😊
One of our Customer OAC instances went down and we raised an SR to work with Oracle, Yes you guessed right they did ask for the logs 😊
The first question on the mind since this on the Cloud and how can I get the logs from the cloud. Well, Oracle Analytics cloud (OAC) is different from Oracle Planning and budgeting cloud service (Oracle PBCS).
You can use any SSH tools to connect to the Oracle VM, I am using MobaXterm here in this demo
ssh -i private_key opc@<IP_ADDRESS>
Your IP address can be obtained from the Provisioning Service Manager (PSM) user interface.
You can get the Private Key from the PSM and get that downloaded to your local drive needed for the login.
Once logged in you should see this screen,
After login change the user to Oracle to execute the script to collect all the logs and zip it.
To Run the diagnostic collection script
Go to directory /bi/app/public/bin/
And run the script collect_diagnostic_logs and specify the location as /tmp and the file name without any extension (it will create a .zip file)
You can see the file name 27Mar.zip created under /tmp
Now you should be able to change the permission
Once the permission is changed you can download the file to your local machine.
Hope this was helpful until you move to from OAC Classic.
ssh -i private_key opc@<IP_ADDRESS>
Your IP address can be obtained from the Provisioning Service Manager (PSM) user interface.
You can get the Private Key from the PSM and get that downloaded to your local drive needed for the login.
Once logged in you should see this screen,
After login change the user to Oracle to execute the script to collect all the logs and zip it.
To Run the diagnostic collection script
Go to directory /bi/app/public/bin/
And run the script collect_diagnostic_logs and specify the location as /tmp and the file name without any extension (it will create a .zip file)
Now you should be able to change the permission
Once the permission is changed you can download the file to your local machine.
Hope this was helpful until you move to from OAC Classic.
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