Newly added users to PBCS/EPBCS cannot access the instance!

Newly added users to PBCS/EPBCS cannot access the instance!

You might have hit this issue that the recently added users to PBCS/EPBCS cannot access the instance, it gives an error message,

"User is not authorized on this service instance" 

When the user is trying to log in to the instance. This seems to be a known issue. 

Issues are being experienced with IDCS REST API. This issue is concerning the lastmodifiedtimestamp not returning the latest data.

Please try the below workaround advised by the dev team for now.

In 22.03, there is a workaround available using the EPM Automate assignRole command that refreshes the changes immediately, assigning roles with EPM Automate will force user sync.

https://docs.oracle.com/en/cloud/saas/enterprise-performance-management-common/cepma/epm_auto_assign_roles.html 

 assignRole should be issued for a user who does NOT have the issue and is already available in EPM Cloud. Basically, issue assignRole command with one user who already has access, to a role that they already have. So, this user remains unaffected, but it forces the sync between CSS and IDCS, and thus, all the other users who had the issue get reflected in EPM Cloud after this.

Example: epmautomate assignRole NewlyAddedUsers.csv "Power User"

Hope this helps. Cheers!!!